Return Due to Change Of Mind

Hiking Outdoor Gear Hub accepts returns due to a change of mind if the return request is made within 7 days of receiving the item. The item must be returned unused, in its original packaging, and in resellable condition.

Customers are responsible for the cost of return shipping and must arrange the shipping themselves.

Once the returned items are received and approved, Hiking Outdoor Gear Hub will issue a credit or a replacement of the item if in stock. You will be notified of the replacement via email, SMS, or another messaging system.

Please note that Hiking Outdoor Gear Hub will credit or replace the value of the returned items but not including any shipping costs.

Warranty Returns

Hiking Outdoor Gear Hub will honor valid warranty claims if submitted within 30 days of receiving the items.

Once we receive the returned items, we will process the warranty claim within 7 days.

Once the warranty claim is confirmed, you will receive the choice of:

(a) a refund in-store credit

(b) a replacement item sent to you (if stock is available)

Delivery Terms

Transit Time

In general, shipments are in transit for 1–3 days

Hours of Operation

Orders placed before 05:00 PM (EAT 03) will be dispatched the same day, otherwise, within the next business day. Our shop operates Monday–Saturday during standard business hours, except on national holidays and on Sundays at which a customer’s order can be attended to on appointment. In instances where the shop is closed, we take steps to ensure shipment delays will be kept to a minimum.

Change Of Delivery Address

For a change of delivery address requests, we are able to change the address at any time before the order has been dispatched.

Items Out Of Stock

If an item is out of stock, we will cancel and refund the out-of-stock items and dispatch the rest of the order.

Delivery Time Exceeded

If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.

Parcels Damaged In Transit

If you find a parcel damaged in transit, if possible, please reject it from the courier and contact our customer service. If the parcel has been delivered without you being present, please contact customer service for the next course of action.