Overview
We understand that plans change. If you need to cancel an order, we make the process as simple as possible — the key factor is whether your order has already been dispatched.
Before Dispatch
If you change your mind before your order has been dispatched, we’re happy to accept cancellations at any time, free of charge. Simply contact us via WhatsApp or email with your order number, and we’ll process the cancellation and issue a full refund where payment has already been made.
After Dispatch
Once an order has been dispatched for delivery, we’re no longer able to cancel it directly. However, you’re still fully covered under our standard Refund and Return Policy — once the item arrives, you can request a return or refund following our standard eligibility guidelines. To avoid delays, we recommend reaching out as early as possible if you think you’ll need to cancel, since orders are often processed and dispatched quickly.