Privacy Policy

 

Hiking Outdoor Gear Hub (“we,” “our,” or “us”) operates hikingoutdoorhub.com (the “Site”). This page explains what personal information we collect, how we use it, and the choices you have.

Information We Collect

Information you give us directly:

• Name, billing and delivery address, phone number, and email address when you place an order or contact us
• Payment details processed through our payment providers (M-PESA, Cash on Delivery) — we do not store your full payment card or M-PESA transaction details on our servers
• Messages you send us via WhatsApp, email, or our contact form

Information collected automatically:

• IP address, browser type, and device information
• Pages visited, time spent on the Site, and referring website
• Cookies and similar tracking technologies (see Cookies section below)

How We Use Your Information

We use the information we collect to:

• Process and deliver your orders
• Communicate with you about your order status, delivery, and customer support requests
• Send order confirmations and, where applicable, marketing updates (only if you’ve opted in)
• Improve our Site, products, and services
• Prevent fraud and maintain the security of our Site

Sharing Your Information

We do not sell your personal information. We may share it with:

• Delivery partners, to fulfil your order
• Payment processors (e.g. M-PESA), to process transactions
• Service providers who help us run the Site (e.g. hosting, email delivery, analytics)
• Legal authorities, if required by law

Cookies

Our Site uses cookies to remember your cart contents, keep you logged in, and understand how visitors use the Site. You can control or disable cookies through your browser settings, though some parts of the Site may not function properly without them.

Data Retention

We retain your order and account information for as long as necessary to fulfil the purposes described in this policy, including legal, accounting, or reporting requirements.

Your Rights

Depending on your location, you may have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Withdraw consent to marketing communications at any time

To exercise any of these rights, contact us using the details below.

Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. However, no method of transmission over the internet is 100% secure.

Third-Party Links

Our Site may contain links to third-party websites (such as social media pages). We are not responsible for the privacy practices of those sites.

Children’s Privacy

Our Site is not directed at children under 13, and we do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last updated” date.

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